FAQs

When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

 

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, undamaged, and in original packaging. Certain products, like hygiene items or personalized goods, may have specific eligibility requirements.

How do I initiate a return?

Contact our customer support at moselestoresdesk@gmail.com within 30 days of delivery. Provide your order details and reason for return. Our team will guide you through the process.

Who covers the return shipping costs?

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

 

What if the item doesn't fit?

If the correct item and size were sent, returns will be accepted at the customer's expense. Refunds will be processed once the item is returned in its original, unused condition.

 

What payment methods do you accept?

We accept various payment methods, including American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.

 

How can I track my order?

You can track your order by visiting our "Track Order" page on the website and entering your order details.

 

How can I contact customer support?

For any questions or concerns, reach out to us via email at moselestoresdesk@gmail.com.