FAQs
Ordering and Fulfilment
When will my order be processed?
Orders are processed Monday to Friday, within 3 to 5 business days of the order date. Orders are not processed or shipped on weekends or public holidays. Processing can take longer during peak seasons.
Where do orders ship from?
Moseles works with a network of overseas manufacturing and fulfilment partners. Each piece ships directly from the facility that produces it. The delivery estimates below already account for this.
How long will delivery take?
After processing, delivery takes 12 to 20 business days within the United States, and 15 to 30 business days for international orders depending on destination.
Every order is tracked. Tracking details are emailed once the order ships, and can be checked any time on the Track Order page.
Will I be charged customs or import duties?
Prices are shown in US Dollars and exclude tax. Import duties, taxes and customs fees may apply once an order reaches its destination country. These charges are set by the local customs authority and are the responsibility of the recipient. Moseles cannot control or predict them, and delays caused by customs are outside our control. For details, contact your local customs office.
Returns and Refunds
What is the return policy?
Returns are accepted within 30 days of delivery. Items must be unused, undamaged, and in original packaging. Hygiene items and personalised goods carry additional eligibility conditions.
How do I start a return?
Email moselestoresdesk@gmail.com within 30 days of delivery with the order number and the reason for return. A returns address and instructions are sent by reply.
Who pays for return shipping?
Return shipping is paid by the customer, unless the item arrived damaged or faulty, or the wrong item was sent. In those cases Moseles covers the cost.
What if an item does not fit?
If the correct item and size were sent, the return is accepted at the customer's expense. Refunds are issued once the item arrives back in original, unused condition, and are returned to the original payment method. Bank processing times vary.
Payment and Support
Which payment methods are accepted?
American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay and Visa.
How do I track an order?
Enter the tracking number from the shipping confirmation email on the Track Order page.
How do I contact support?
Email moselestoresdesk@gmail.com. Enquiries are answered within one business day, Monday to Friday.
Moseles is operated by TrendSphere, a registered sole proprietorship based in Singapore.