Shipping policy

Our goal is to provide you with a seamless and efficient shipping experience. Please read our shipping policy below to understand our processes and estimated delivery times:

1. Processing Time: Once you place an order and your payment is successfully processed, our team will begin processing your order. Please allow 1-2 business days for order processing. During this time, we will verify the availability of the items and prepare them for shipment.

2. Shipping Methods and Costs: We work with reliable shipping carriers to ensure timely and secure delivery of your orders. The shipping method chosen for your order will depend on various factors, including the destination and the size/weight of the package. For most orders, we offer standard shipping. For orders with a cart value below $50, a flat shipping fee of $4.99 will apply. However, if your cart value exceeds $50, you are eligible for free shipping.

Important Notice: Due to rising US tariffs and changes in international shipping logistics, there may be periodic adjustments to shipping fees and delivery times. We will do our best to keep any additional costs minimal and appreciate your understanding as global shipping dynamics evolve.

3. Estimated Delivery Time: Our estimated delivery time for standard shipping is 10-20 working days from the date of order processing. Please note that this is an estimate, and actual delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, and logistical delays—especially during periods of increased tariff impact.

For made-to-order items like furniture, the production lead time is approximately 15–30 days. Shipping then takes an additional 30–60 days, depending on the size and quantity of your order.

4. Order Tracking: Once your order is shipped, we will provide you with a tracking number through email or your customer account. You can use this tracking number to monitor the progress of your shipment online. Please note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.

5. Address Accuracy: To ensure successful delivery, please double-check and provide an accurate and complete shipping address and contact number during checkout. We will not be responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

6. Non-Delivery or Lost Packages: In rare cases where a package is not delivered within the estimated timeframe or is lost in transit, please contact our customer support team. We will initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the specific situation.

If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team. We appreciate your patience and understanding as we strive to deliver your orders in a timely manner while maintaining the highest level of service.